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Policies

Independence

We don’t sell products, installation or upgrades. Recommendations are based on the assessed performance of your home.

Limitations

Ratings use standard NatHERS assumptions. Actual energy use, costs and indoor temperatures depend on how you use your home, weather and energy prices. Ratings don’t guarantee savings or financial returns.

Privacy

We collect property details, plans, measurements and photos to complete your assessment. As required by NatHERS, rating data and evidence are lodged with the scheme for certification and quality assurance, as set out in the consent form you sign. We don’t share your information with anyone else unless you agree or the law requires it.

Refunds & Corrections

If a service isn’t delivered as agreed, or there’s an error in the assessment, we’ll review and correct it, or discuss a refund. Your rights under Australian Consumer Law always apply.