Policies & Information

Haus Insights is committed to providing independent, transparent, and evidence-based building performance assessments using the NatHERS for Existing Homes framework.

The following information outlines important policies, limitations, and terms relating to our assessment services.

1. Independent & Non-Biased Assessments

Haus Insights operates independently and does not sell products, installation services, or building upgrades.

All recommendations are based on building science principles, assessed building performance, and the individual characteristics of the home.

Our role is to provide clear, practical, and evidence-based guidance to support informed decision-making.

2. Assessment Methodology

Assessments are completed using the NatHERS for Existing Homes framework and approved software tools.

Results are based on:

  • standardised modelling assumptions

  • building data collected during the assessment

  • climate-specific performance modelling

  • thermal performance analysis

Assessments are designed to provide a consistent method of understanding and comparing residential building performance.

3. Assessment Limitations

NatHERS assessments and performance modelling are based on standard operating assumptions and estimated building behaviour.

Actual household performance may vary depending on:

  • occupant behaviour

  • appliance usage

  • weather conditions

  • maintenance

  • future building modifications

  • energy pricing and systems

Assessments do not guarantee:

  • exact energy savings

  • future energy costs

  • specific indoor temperatures

  • financial return on upgrades

Recommendations should be considered as guidance only.

THIS section is VERY important based on the document.

4. Privacy & Property Information

Haus Insights may collect property information, plans, measurements, photographs, and client details required to complete assessments and reports.

All information is managed in accordance with Australian privacy obligations and is only used for assessment, reporting, and communication purposes.

Client information is not shared with third parties unless required by law or authorised by the client.

5. Future Standards & Regulatory Information

Information provided by Haus Insights reflects current NatHERS methodologies, available industry information, and current understanding of evolving Australian residential energy standards.

Future government requirements, regulations, disclosure schemes, or compliance obligations may change over time.

6. Website & Information Disclaimer

Information provided on this website is general in nature and should not be considered engineering certification, construction advice, or financial advice.

Assessment recommendations should be considered alongside independent professional advice relevant to the property and proposed works.

7. Contact

For questions regarding assessments, privacy, policies, or compliance:

Haus Insights
Wollongong, NSW
jacqui@hausinsights.com.au